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FAQ

Does Beautybros.com collect Sales Tax?

BeautyBros.com – Beauty Bros LLC is a New Jersey based online beauty retailer and only collects 7% sales tax to any shipment with a NJ address. No sales tax is collected outside of New Jersey.

 

What forms of payment does JustBeautySupplies.com accepts?

BeautyBros.com currently accepts the following payment options through the secure website:

* PayPal
* Discover
* American Express
* Google Checkout
* Visa
* MasterCard

 

What may cause my order to be delayed?

1) If your shipping name/address is different from your billing name/address, Beauty Bros will need to verify with the billing customer. Beauty Bros will email the billing customer to verify the online purchase with faxing or scanning back the Credit Card Authorization form. This is just a copy of your information that you already have provided online, we want to verify with signature. Beauty Bros have every right to cancel any suspicious orders anytime and report you to your local authorities.

2) When your shipping address is not recognized by the shipping vendors' address database (USPS and FEDEX). We will contact you by email to verify your mailing address or we will use another shipping vendor if they recognize your shipping address. If the new shipping option cost more than the original shipping option previously purchased, Beauty Bros will charge you the addition cost of the shipping.

3) Please make sure to enter in your full shipping address during your checkout process. We are not responsible for any shipment that are shipped out with wrong shipping address. For any orders that are returns to our warehouse, the buyer will need to pay for the shipping cost for any redelivery.



Do you accept international orders?

Currently, BeautyBros.com does not accept any international online orders through the website. Please email us at support@BeautyBros.com for any questions or shipping quotes. International transactions are through paypal or googlecheckout. We will email you a paypal/googlecheckout invoice for payment. Once your payment and shipping address are confirmed, your items will be shipped out within 24-48 business hours. All shipments are shipped with USPS Priority International 6 to 10 Business Day Delivery Service. We will email you the USPS tracking confirmation. You will be able to track and follow your package. All shipments are listed as "Gifts" for Customs.



What is your BeautyBros.com shipping policy?


U.S. Shipping Options

Once payment is received, you will receive an email with the payment confirmation. Your order will be shipped out the next 24 to 48 hours. Shipping and tracking information will also be made available in your shipping confirmation email. Shipping cost is calculated by weight of the combined products and where you are located. There is a $1 Handling Charge per order. Our warehouse is located in New Jersey. We offer the following shipping service options.

Shipping package weight less than 13 oz, we provide USPS First Class Delivery Service.

Shipping package weight more than 13 oz, we provide USPS Priority and Fedex Home Delivery. We have RSS delivery time estimates feeds from the 3 shipping vendors.

Most packages arrive within 3-6 business days once payment is verified.

We do not offer any type of express service delivery.



What do I do if my shipment comes damaged?

If a product is damaged during shipping, we will replace it at no charge. Please send an e-mail describing the damages to returns@BeautyBros.com, and Beauty Bros will reply to you with instructions on returning the damaged package. In the meantime, please save all the packaging and contents of the package.



What is BeautyBros.com return or exchange policy?

If you are not 100% satisfied with your purchase, we will be happy to accept a return for a full refund or exchange for a different item. With our 30 day return & exchange policy, there are no special catches or exceptions. All we ask is that you send the items back to us in the original packaging, and make sure that the merchandise is in the same condition. You will be only responisble for the return shipping cost to us. Beauty Bros LLC wants to make your shopping experience as easy and safe as possible. Please contact us returns@BeautyBros.com with any additional questions or concerns you may have.

* You can return or exchange your purchase for up to 30 days from the purchase date.
* Return or exchange products must be in the condition you received them and in the original box and/or packaging.
* Return of any opened or used products will be assessed a 20% restocking fee on the merchandise.
* You just have to pay for the return shipping cost to us. Initial shipping charges are non-refundable.
* Please email us at returns@BeautyBros.com with the order number, return or exchange items, and return tracking information.
* Once your return is received and inspected by our warehouse staff (usually within 3 to 4 days of receipt)
* We will process your refund and automatically apply a credit to your credit card or original method of payment within 7 days. Please note that depending on your credit card company, it may take an additional 2-10 business days after your credit is applied for it to post to your account. Initial shipping and handling charges will not be refunded.

Exchange & Return Address:

Beauty Bros LLC
Attn: Returns Dept.
459 Summit Street
Englewood Cliffs, NJ 07632

Please note *** Special Orders, International Orders, and Sale Items are excluded. Some items listed below are excluded from the return and exchange policy, due to health regulations and sanitary concerns.

Here are the following products which are excluded for returns/exchanges:
Nail Implements (Nail Clippers, Nail Tools, Cuticle Nippers, Nail Implements, Tweezers)
Hair Products (Wigs, Hair Pieces, Hair Extension, Hair Weaves, & Hair Brushes/Clips)
Open Cosmetics/Nail Polish/Non-Prescription Contact Lenses
Shears/Scissors
Open Blades/Clipper Blades/Trimmer Blades




How do I cancel an online order on BeautyBros.com?

We are sorry for the inconvenience, but it will be very difficult to cancel your online order. All our online orders are emailed to a drop shipping company which handles all our order executions and takes care of our packing and shipping of the merchandise.



How do I return a product?

Please email us at support@BeautyBros.com for an RMA # (Returned Merchandise Authorization Number). Once you have received the RMA # from one of our Email Support Specialist, please write that RMA # on the return package and send it back to us. You will be responsible for the return shipping cost. Please email us the Order #, RMA #, Returned Item, and Tracking Information, if available. We will handle the rest of the return process and refund you as soon as possible.

Beauty Bros LLC
ATTN: Returns
459 Summit Street
Englewood Cliffs, NJ 07632
RMA #



Why would my Online Order get canceled?

BeautyBros.com tries it's best to fulfill every online order it possibly receives. Here are some of our reason why we would cancel your order and refund your full money back to you. Some of our deliveries gets delayed, some of our international shipments are stuck at US Customs for inspection, some of the products get discontinued, sometimes our inventory systems does not received updated product feeds from our distributors and wholesalers.



My online order was declined but there is pending charge on my Credit Card. What is going on?

The expiration date, security card code, zip code and billing address you enter must match exactly what your financial institution has on file for your account (including the street address). If not, the transaction will be denied but your financial institution will likely place a "hold" on the funds for up to five business days even though the transaction is denied due to this address data mis-match. We do not control the authorization process. We are not charging your account multiple times in these situations.



I am trying to order online, but I keep getting a declined order. What is the problem?

Our Credit Card processing merchant account is very sensitive and requires the correct billing address information in order for a successful online order. If you first order was declined, please try to place the online order again with the correct billing address information and most likely the order will be successful. If you have any questions, feel free to email us at support@BeautyBros.com.

For example, you will receive this email confirmation for a declined order: Order #5000 - Declined
For example, you will receive this email confirmation for a new order: Order Confirmation (#5001)



Does BeautyBros.com ship to a different address than my billing address?

We do ship online orders to a different shipping address other then the billing address. If you want your package to be shipped to work, we can ship it to your workplace. Your full name is required to be on the shipping address which matches your billing full name information. If the shipping name and address is totally different from your billing name and address, you will be required to fill out a Credit Card Authorization form. When we are processing your online order, will will email you the Credit Card Authorization form. We will provide you the necessary instructions to verify your order.



What is your policy if I provide an incorrect shipping address?

Although this is rare, occasionally the shipping address you type in has errors. If an incorrect address was provided, and the package is shipped/delivered to the incorrect address. Honestly, we will be or should not be responsible customer user error. You, the customer, are the one that has entered in the incorrect shipping address. We will not be liable for your mistakes.

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